Frequently Asked Questions
Everything you need to know about your Poly & Bark experience.
How much does shipping cost within the United States?
We are proud to offer free ground shipping on all orders delivered within the contiguous United States. There are no minimum spend requirements to qualify for this service.
What is your return policy for furniture?
We offer a 30-day in-home trial. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery. Please note that items must be in their original packaging, and a return shipping fee will be deducted from your refund.
Do you offer fabric or leather swatches?
Yes, we want you to feel confident in your choice. You can order complimentary swatches for most of our upholstery collections directly from our product pages to see the colors and textures in your own space.
What kind of warranty comes with Poly & Bark products?
Our furniture is built to last. We provide a 1-year limited warranty against defects in materials and workmanship under normal household use, ensuring your investment is protected.
Do you offer financing or payment plans?
To make your home styling more accessible, we partner with Affirm to offer flexible financing options. You can choose to pay over time with monthly installments during the checkout process.
Is assembly required for your furniture?
Assembly requirements vary by product. Many of our sofas only require attaching the legs, while other items may require more detailed setup. All products include easy-to-follow instructions and necessary hardware.